I. AM. GOING. TO. CRY...

[mrs_helenesnape]

I knew that the very second I turned my laptop in for service it would be the very last time I ever saw it. I received a call today from the Service Center saying the estimate for a new motherboard will be $333.03. WTF? I *just* bought the 2 year extended warranty plan and now they tell me that the cost of repairs far exceed the current market value of my laptop, so I will get an in-store credit for the current value towards the purchase of a new laptop. I don't even understand what the whole "it needs a new motherboard" thing is all about anyway. The only thing wrong with the laptop was the USB ports wouldn't hold a connection and the charger wouldn't charge the laptop.

I am ROYALLY PISSED OFF!!! I bought this laptop Feb 2010. I paid $375 for it. One year later I bought the warranty for $140. Now they tell me I will get a $350 credit, and since the terms of my warranty are considered fulfilled with the replacement of the laptop, I will lose out on any extra warranty coverage aside from the 1 year coverage I get from the manufacturer at the time of a new purchase. I totally understand depreciation and current value vs. actual cost, but it really angers me that <company> is being so cavalier about the whole situation. "Oh, just come to the store. We'll junk it out and give you $X worth of credit towards a new one." Like it's not a complete inconvenience to have to travel to the store that is over 50 miles away with gas prices hovering around $3.70 a gallon and need pay the difference between the credit and the actual cost of a laptop.

I am surprised that I was able to write a coherent post, I am shaking with anger.

Comments

[kribu.livejournal.com]

That's one problem with laptops - single bits can be considerably more difficult to repair/replace than with desktops.

And if, say, the USB ports are on the motherboard and cannot be fixed, then that does mean replacing the whole thing, and that's pretty much the priciest component there is... Grrrr.

*hugs some more*