mrs_helenesnape: (Severus Snape - Avada)
[personal profile] mrs_helenesnape
I knew that the very second I turned my laptop in for service it would be the very last time I ever saw it. I received a call today from the Service Center saying the estimate for a new motherboard will be $333.03. WTF? I *just* bought the 2 year extended warranty plan and now they tell me that the cost of repairs far exceed the current market value of my laptop, so I will get an in-store credit for the current value towards the purchase of a new laptop. I don't even understand what the whole "it needs a new motherboard" thing is all about anyway. The only thing wrong with the laptop was the USB ports wouldn't hold a connection and the charger wouldn't charge the laptop.

I am ROYALLY PISSED OFF!!! I bought this laptop Feb 2010. I paid $375 for it. One year later I bought the warranty for $140. Now they tell me I will get a $350 credit, and since the terms of my warranty are considered fulfilled with the replacement of the laptop, I will lose out on any extra warranty coverage aside from the 1 year coverage I get from the manufacturer at the time of a new purchase. I totally understand depreciation and current value vs. actual cost, but it really angers me that <company> is being so cavalier about the whole situation. "Oh, just come to the store. We'll junk it out and give you $X worth of credit towards a new one." Like it's not a complete inconvenience to have to travel to the store that is over 50 miles away with gas prices hovering around $3.70 a gallon and need pay the difference between the credit and the actual cost of a laptop.

I am surprised that I was able to write a coherent post, I am shaking with anger.

Date: 2011-04-25 06:48 pm (UTC)
From: [identity profile] kribu.livejournal.com
Oh DAMN. I'd be angry, too! And extremely disappointed.

*hugs*

Date: 2011-04-25 06:58 pm (UTC)
From: [identity profile] mrs-helenesnape.livejournal.com
*hugs you back*

I am so disappointed. I had no idea that what should have been a simple repair would snowball into this mess. There is no word to adequately describe my level of anger.

Date: 2011-04-25 07:01 pm (UTC)
From: [identity profile] kribu.livejournal.com
That's one problem with laptops - single bits can be considerably more difficult to repair/replace than with desktops.

And if, say, the USB ports are on the motherboard and cannot be fixed, then that does mean replacing the whole thing, and that's pretty much the priciest component there is... Grrrr.

*hugs some more*

Date: 2011-04-25 11:11 pm (UTC)
From: [identity profile] anonymous-plume.livejournal.com
:(

*hugs!!*

*breathes fire and releases the velociraptors on your 's geek squad*

but hey. new computer? :D

:/

Date: 2011-04-26 06:03 pm (UTC)
From: [identity profile] mrs-helenesnape.livejournal.com
Yea, it is a new computer, but what really irks me is that the damn credit they're going to 'give me' won't cover the total cost of the new. My extended warranty is only 2 months old and once they replace my laptop, that coverage is gone. I also purchased new virus protection at the same time, and that will be lost, along with the games, files, and whatnot I had stored on it. I somehow doubt I'll receive compensation for any of that.

I am not happy with the Geek Squad ATM. No, not happy AT. ALL. Come Saturday, they had better figure out a way to make me a satisfied customer, or so help me they will wish they had never met me.

{{fierce squish}}
MHS

Date: 2011-04-26 06:13 pm (UTC)
From: [identity profile] anonymous-plume.livejournal.com
i don't usually hear good things about Geek Squad. :(

Go get 'em, girl!!

Date: 2011-05-01 12:04 pm (UTC)
From: [identity profile] talesofsnape.livejournal.com
Actually, that's one step better than when I had to junk my Dell, though I guess the fact that I didn't get a credit at all meant that I could order a replacement from where on earth I liked. i.e. online and have it delivered.

Date: 2011-05-03 05:54 pm (UTC)
From: [identity profile] mrs-helenesnape.livejournal.com
I'm just so annoyed by the whole damn process. Now they are sending me emails every other day... "You're laptop has been approved for replacement. Please call your local Best Buy store to get started with the replacement process."

When I am actually able to get to the store (once the flood waters have receded) they had better bend over backwards to make me a happy customer. I am very tired of all their nonsense.

{{hugs}}

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